From first conversation to the first day of care
We take the time to get the details right. Here is what the client journey looks like, from the moment you contact us to the point where care begins and is monitored.
- 01
Initial enquiry
A family member or authorised representative contacts ElderCare Plus using the online care enquiry form, by telephone or on WhatsApp. We only ask for preliminary information at this stage.
- 02
Needs discussion
We collect relevant preliminary information about the elder’s needs, preferred location, schedule, living arrangements and the assistance required.
- 03
Care assessment
Further discussion or an assessment may be needed before we can confirm suitability, the scope of support and the price. We will explain what is involved and what we still need to know.
- 04
Caregiver matching
We identify a candidate from our approved caregiver database whose skills, availability, location and experience match the client’s needs.
- 05
Agreement and approval
We confirm duties, schedule, pricing, payment arrangements, responsibilities, emergency procedures and cancellation terms. The necessary consent and approvals are obtained before anything begins.
- 06
Care commencement and monitoring
We explain how communication, attendance, feedback, concerns and replacement arrangements will be managed, and how care quality will be reviewed over time.
Your Loved One Deserves Care That Comes from the Heart.
Let us discuss how ElderCare Plus may support your family.
We love our elders. We choose compassion. We choose trust. We choose you.
Choose ElderCare Plus — because your loved ones deserve the very best.
