Frequently asked questions

Straight answers to the questions families ask most

If your question is not here, please contact us — we would rather answer it directly than leave you guessing.

ElderCare Plus is not an emergency medical service. In an immediate medical emergency, contact the appropriate Jamaican emergency services.

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Send us your question through the care enquiry form or the contact page, and we will respond as soon as we can.

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Straight answers to the questions families ask most

What is ElderCare Plus?

Which areas of Jamaica do you serve?

What types of care do you offer?

How do I request care for my loved one?

How do you select caregivers?

Do you conduct background and reference checks?

Can I request a particular schedule?

Do you provide live-in care?

How much does your service cost?

Can I request professional nursing care?

How will my family receive updates?

What happens if a caregiver becomes unavailable?

How can I raise a concern or complaint?

How do I apply to become a caregiver?

Does submitting an enquiry guarantee a placement?

Still have a question?