Identity verification
Confirming the identity of a caregiver before they are considered for assignments.
Our care standards
The standards we intend to hold ourselves to
Care work involves trust, and trust has to be earned with process rather than promises. These are the standards ElderCare Plus intends to implement and operate.
Employment and reference checks
Following up on employment history and references supplied by the applicant.
Criminal-record screening
Appropriate screening where it is available and lawfully permitted, handled sensitively and with consent.
Qualification and registration checks
Verifying qualifications and professional registration where the role requires it.
Role-specific competence assessment
Assessing a caregiver’s competence for the specific duties they would be asked to perform.
Confidentiality and data handling
Clear expectations about confidentiality and the careful handling of personal information.
Safeguarding and escalation
Documented procedures for safeguarding and for escalating suspected abuse or neglect.
Incident recording and complaints
Recording incidents and complaints, reviewing them and acting on the findings.
Family communication
Agreed updates and a named way for families to ask questions and raise concerns.
Individual care plans
Documented service expectations agreed with the family before care begins.
Attendance and quality checks
Checking attendance and service quality against the agreed care plan.
Emergency escalation
Clear, agreed procedures for escalation in an emergency.
Ongoing review
Regular review of caregiver suitability and of client and family satisfaction.
Completion before assignment
Checks are completed before a person is approved for relevant assignments, in accordance with the applicable process.
Be clear about limits
What we will not claim
Honesty protects families, caregivers and the people we care for. So we are explicit about the limits of what screening and supervision can do.
We do not promise
- A “spotless background” or that screening eliminates every risk.
- Guaranteed safety or zero incidents.
- Uninterrupted caregiver availability.
- Immediate placement after an enquiry.
- That all caregivers are already screened before approval is complete.
We do commit to
- Completing checks before approving a caregiver for relevant assignments.
- Documenting the agreed scope of care before it begins.
- Telling you honestly when we cannot meet a need.
- Recording and acting on concerns, complaints and incidents.
- Reviewing caregiver suitability and family satisfaction over time.
